Vehicle rental specialist Fourways Vehicle Solutions has further embraced online business processes, as it continues to put customer experience and service at the top of its agenda.

More specifically, Fourways has become the first company in the UK to enhance its service offering with the integration of the Fleetondemand (FOD) rental module.

In the eyes of Fourways’ Director, Trefor Jones, the system puts Fourways ahead of the competition:

“In our view FOD is the most technologically advanced rental system currently available. It makes the process of placing reservations simple and enables us to give our customers detailed and useful management information to help them manage their rental spend”.

The FOD system, built by experts from the rental industry, offers the following:

• The only automated platform with real time connectivity to in excess of 200 independent rental companies
• Fully customisable functionality and dashboards allowing key data to be instantly available to both suppliers and customers
• Dynamic search, intuitive alerts, driver behaviour and user profile functionality to facilitate easier access to information
• Integrated rental accident management and fine management
• Class leading data visualisation for reporting, SLA management and outputs
• Automated billing from supplier to client to accounting system, including validations, query resolution, credit and invoicing of fines and damage
• Available and optimised for mobile, desktop and web

CEO of Fleetondemand, Justin Whitston commented: “We’re delighted to have Fourways on board as the first company to integrate the FOD system’s rental module into its service offering.

“We are always looking to work alongside forward thinking companies like Fourways and they have clearly recognised the benefits and edge over the competition that the FOD system will bring them, both now and for the long-term.”

It certainly appears to be a time of change for Fourways. They have also recently recruited Chris Moysen, formally of Hertz Rent a Car and Northgate Vehicle Hire, as General Manager of Sales, bringing with him over 23 years’ experience in the rental industry.

Moysen was in buoyant mood regarding his appointment and the new system:
“I am delighted to be joining Fourways at such an exciting time in their development. Their reputation for fantastic personal customer service will certainly go from strength to strength with the implementation of the FOD system, which presents a real opportunity to expand our presence across the UK”

To conclude Trefor Jones commented: “I am delighted to reaffirm our growth agenda through the appointment of Chris, whose wealth of experience in the sector will only serve to strengthen our proposition as a whole.

“In the meantime, we are yet again ensuring the progression of Fourways’ ethos for innovation, with the FOD system fitting perfectly into our strategy to continually enhance our overall service offering and delivery.

“For customers, the FOD system we are offering enables them to access a host of powerful information and functionality, from vehicle booking online, to extensions and much more, whilst providing a wealth of management information at their fingertips.

“We are still of course always on call for those customers who wish to place orders over the phone. This system simply serves to create a seamless tie between online and offline rental capabilities, further enhancing the high-level of service that our customers already enjoy.”

“These really are exciting times for Fourways and I look forward to seeing our customers reaping the rewards of our integration with FOD.”